FAQs

How do I apply the masks? 
After washing your face, apply the mask gently. Leave it on for 10 to 15 minutes. While you wait, take a selfie of yourself pulling a face and tag us at @cleanskinco so we too can have a laugh. Remove the mask and then massage the remaining moisture into your face for optimal effect.


How long do I leave it on?
Between 10 to 15 minutes. If you want a more intensive treatment, leave it on for up to 30 minutes.


How do they work?
Cleanskinco masks isolate your face from the free radicals in the air. Each mask creates a vacuum effect on your face to ensure a deeper penetration of your skin cells. It allows for a more intensive treatment and helps the essential oils and minerals target specific areas.


What if I have sensitive skin?
Regular use of the mask system helps to improve sensitive skin. The vacuum effect created by the sheet enables a deeper penetration of your skin at a cellular level.


Will it get rid of pimples?
The cleanskinco system boosts the overall health of your skin. Each mask blocks out the free radicals in the air, allowing the skin to flush out any nasty toxins or bacteria. There can be many causes for pimples and acne so there’s no guarantee they will clear up. Check out our 8 tips for preventing pimples here.


How long until I notice a difference
At the end of the 5 days, you’ll see results! If you want to experience the full benefits we recommend using the masks for at least a month. You’ll be galloping around town on your high horse feeling very smug about your glowing skin. We’ll be right beside you galloping around too.


Do I have to use the masks in the specified order?
Through testing, we've found the recommended order gives the optimal benefit. Each mask targets a different area of the skin. But you can switch it up if you like and you'll still see results! It's all about the 5-day intensive focus on the skin.

 

When should I apply the masks - day or night?
Although the masks are effective used any time of the day we highly recommend applying the masks sometime between your evening skin routine (face wash) and sleeping. It's the best time because your pores are relaxed and makeup-free. Most importantly, you'll allow the most time for your skin to absorb the ingredients overnight! Look forward to waking up to improved, perfectly hydrated skin!

 

Do you test on animals?
Of course not! Our products have not been tested on animals.



How do I purchase?
You can purchase your ticket to clear skin from the cleanskinco online shop.


Do you ship internationally?
Of course! We’re a global-friendly bunch. It is a flat rate of $14.95 for international postage (outside of Australia).

 

Why have I only received half of my order?
As mentioned on the product page, if you have ordered the 10 or 20-day pack you will be receiving your items in separate smaller parcels. We've found that our customers prefer this because they receive their parcels in the letterbox, rather than worrying about being home to sign for the delivery. 95% of the time separate parcels are delivered on the same day. If you're missing a parcel, we suggest allowing Australia Post a few more days to deliver it to you.
Contact us if there are any issues, we'll start investigating ASAP!

 

How long does shipping take?
We dispatch your order within 24 hours of receiving it. So after a day, it's in the hands of Australia Post.
Here are their delivery times:
Standard domestic shipping (within Australia): 3-5 business days
International Shipping (outside of Australia): 5-10 business days


What methods of payment do you use?
PayPal, VISA and Mastercard.


Are you hiring?
We are always on the lookout for the C factor (like the X factor but we’ve substituted the X for C… for cleanskinco). Send your resume and cover letter to info@cleanskinco.com. Must be passionate about skincare, healthy living and an all-round positive person!


Do you offer internships?
You betcha! Email your resume and cover letter to info@cleanskinco.com. Be creative!